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Reliable Supplementary Security Solutions for you.
What is CALM Training?
CALM (Conflict Avoidance & Management) is a comprehensive training programme designed to equip staff with the skills to identify, prevent, and manage conflict situations before they escalate. Through practical scenarios and evidence-based techniques, participants learn how to maintain safety, protect their wellbeing, and resolve conflicts peacefully in high-pressure customer-facing environments.
CONTROL the Situation
• Maintain Composure • Position & Environment • Establish authority
Assess the Threat
• Identify Risk Level • Spot pre-incident signs • Prioritise actions
Listen & De-escalate
• Active Listening • ABC's of communication • Scalpel vs Words
Manage Outcomes safely
• Resolve or Contain • Escalation protocols • Document & Handover
Mission of CALM
To equip organizations and individuals with the practical skills and confidence to respond effectively to real-world threats, ultimately saving lives and protecting communities.
Who Needs CALM Training?
Essential for any role involving public or customer interaction
Hospitality
Hotels, restaurants, bars, and entertainment venues
Retail
Shops, supermarkets, and customer service teams
Healthcare
Hospitals, clinics, and care facilities
Customer-Facing Teams
Reception staff, call centers, and support services
What is CRASH Training?
CRASH (Control, Restraint and Safe Handcuff) training provides security professionals and enforcement staff with the knowledge and practical skills to perform lawful restraint safely and in accordance with UK law. This course emphasizes duty of care, risk assessment, and the legal framework governing restraint, ensuring participants can make informed decisions and protect both themselves and those in their care.
Lawful Restraint
Understanding the legal framework and when restraint is justified
Safe Techniques
Proven methods that minimize risk to all parties involved
Duty of Care
Maintaining care and responsibility throughout restraint procedures
Mission of CRASH
To equip security professionals with the skills to apply safe, lawful, and controlled restraint techniques with confidence and responsibility.
Who Needs CRASH Training?
Essential for security and enforcement professionals
Security Teams
Door supervisors, security officers, and venue security
Enforcement Staff
Parking enforcement, bailiffs, and compliance officers
Venue Security
Stadium security, event security, and crowd control teams
Prepare Your Organisation Before Legislation Requires It
Don't wait for Martyn's Law to be enforced. Start training your team today and ensure compliance, preparedness, and peace of mind.